As for the lack of communication between DRT and their loyal riders when it comes to holiday scheduling; I completely agree. I think its ridiculous that the riders are left to seek information on their own; and to think they charge around the same amount as transportaion from port union rd to as far as mississauga. It’s laughable.

If you think that’s bad, i’ll share a quick little story. About a year and a half ago, I was starting a new job in Ajax.
Being that i reside in Oshawa, and am not to familiar with the Ajax routes and schedules, I made sure (as you do) that I checked, double checked, and checked some more before the first day came.

Well, I ended up being late. Turns out that, even though I was at the stop for a good 10 minutes before it was scheduled to arrive at the go station, I had missed the bus that I needed to catch.

As the station cleared out, I noticed that there were a few other people standing close by and as I casually started conversation to help pass the time, I discovered that they too were also on their first day of the same job that I was going to.

So after about 10 minutes of waiting beyond the scheduled ETA. I gave the Ajax department a call. The recipient also couldn’t put their finger on the problem and further stated that everything was running according to schedule. Once I stated that there were about 7 of us waiting for this particular bus, she kindly and promptly handled the situation by immediately sending out another bus strictly for our benifit so we could get to work.

It wasn’t until the next few days in a row that I realised what the issue was, and why all 7 of us had missed the bus.
Well, the bus was on time. However, the bus had absoutely no form of indication on the front display or side display of the route it were about to do. The regular bus that was used for this route was just blank. Of course, the local regulars all new which one it was, but for us new riders within the city, we had absolutely no clue.

I did address the issue, stating that it doesn’t really work well for those who are unfamiliar with the system. However, whether it was sorted or not is still yet to be revealed, because a few days later I found a few people who live within close proximity of my home and began to drive to and fro with them.

Although the issue was dealt with effectively, we were still late and it could, should have been avoided.

The next time you see a bus with a “OUT OF SERVICE” sign just remember it can be easily changed back.

Families always come first. Good luck.

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